Legal

Privacy Policy

How we collect, use and protect your personal information in accordance with the POPI Act.

1. Introduction

M&I Motors ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or engage with us.

2. Information Officer

Our designated Information Officer is contactable at:

Address: 64 Hoof Street Kuruman

Phone: 053 712 3417

Email: finance@m-imotors.co.za

3. Personal Information We Collect

We may collect the following categories of personal information:

  • Contact information: name, surname, ID/passport number, email, phone number, physical address.
  • Vehicle enquiry information: details of vehicles you enquire about, trade-in vehicle details, finance preferences.
  • Financial information: employment status, income, banking details (only for finance applications, with your consent).
  • Browsing information: IP address, device type, browser, pages visited, referral source, cookies.

4. How We Collect Information

We collect personal information directly from you when you:

  • Submit a vehicle enquiry, finance application, or trade-in valuation request.
  • Subscribe to our communications.
  • Contact us by phone, email, WhatsApp or in person.
  • Browse our website (via cookies and analytics).

5. Purpose of Processing

We process your personal information for the following purposes:

  • To respond to your enquiries and provide quotations.
  • To process finance applications and submit them to credit providers on your behalf.
  • To facilitate the sale, trade-in or purchase of vehicles.
  • To comply with our legal obligations (FICA, NCA, POPIA, tax legislation).
  • To improve our website and services.
  • To send you marketing communications (only with your consent).

6. Legal Basis for Processing (POPIA Section 11)

We process your personal information lawfully on one or more of the following bases:

  • Your consent.
  • The conclusion or performance of a contract with you.
  • Compliance with a legal obligation.
  • Protection of your legitimate interests, or those of a third party.
  • The pursuit of our legitimate business interests.

7. Sharing With Third Parties

We may share your personal information with the following third parties, only where necessary:

  • Credit providers and banks: for finance applications.
  • Warranty and insurance partners: for related products you request.
  • Service providers: IT, hosting, analytics, communication and marketing platforms.
  • Regulatory and government bodies: where required by law.

We do not sell your personal information to any third party.

8. Cookies and Tracking

Our website uses cookies to improve functionality and analyse traffic. You may disable cookies in your browser settings; some site features may not work correctly as a result. By continuing to use this website you consent to our use of cookies.

9. Your Rights as a Data Subject (POPIA Sections 23–25)

You have the right to:

  • Be notified that your personal information is being collected.
  • Access the personal information we hold about you.
  • Request the correction, deletion or destruction of inaccurate or outdated information.
  • Object to the processing of your personal information.
  • Withdraw your consent at any time.
  • Submit a complaint to the Information Regulator.

To exercise any of these rights, please contact our Information Officer using the details above.

10. Retention

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law (typically 5 years for financial records under the NCA and FICA).

11. Security

We take reasonable and appropriate technical and organisational measures to protect personal information against loss, damage, unauthorised access and unlawful processing. These include access controls, encrypted communications and secure storage.

12. Complaints

If you are not satisfied with our handling of your personal information, you may lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: [email protected]
Website: inforegulator.org.za

13. Updates

We may update this Privacy Policy from time to time. The most current version will always be available on this page.

Last updated: 2026

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